Last updated: 8 July 2026

Welcome to Kin & Kulture.

These Terms of Service ("Terms") govern your use of the Kin & Kulture website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

Throughout these Terms, "Kin & Kulture", "we", "our" and "us" refer to Kin & Kulture.

Contact Information

If you have any questions about these Terms, please contact us:

Kin & Kulture

Email: hello@kinandkulture.com 

Website: https://www.kinandkulture.com 

1. Eligibility

By using this website, you confirm that:

• you are at least 18 years old or have permission from a parent or legal guardian;
• any information you provide is accurate and complete;
• you will use this website only for lawful purposes.

 2. Our Products

Kin & Kulture designs and sells conversation card decks and related products intended to encourage meaningful conversations, strengthen family relationships and celebrate cultural heritage.

Our products are designed for educational and entertainment purposes. They are not intended to provide medical, psychological, counselling or legal advice.

 3. Product Information

We make every effort to ensure that product descriptions, photographs, colours and pricing are accurate.

However:

• colours may vary depending on your screen or device;
• product packaging may differ slightly from images shown;
• we reserve the right to correct any errors or omissions at any time.

 4. Prices

All prices displayed on our website are shown in Pounds Sterling (£).

Prices may change without prior notice.

The price applicable to your order will be the price displayed when your order is placed.

5. Orders

Submitting an order does not guarantee acceptance.

Your order becomes legally binding only once we send you an order confirmation confirming that your purchase has been accepted.

We reserve the right to refuse or cancel an order where:

• payment cannot be authorised;
• pricing errors occur;
• products become unavailable;
• fraud or misuse is suspected.

If payment has already been taken, any refunded amount will be returned using your original payment method.

6. Payments

Payments are processed securely through our authorised payment providers.

Kin & Kulture does not store your full payment card details.

By placing an order, you confirm that you are authorised to use the payment method provided.

7. Delivery

Delivery times are estimates only.

While we aim to dispatch orders promptly, delays may occasionally occur due to circumstances outside our control.

Risk in the products passes to you once the products have been delivered to the delivery address provided.

Ownership transfers once full payment has been received.

Please refer to our Shipping Policy for further information.

8. Returns and Refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy and your statutory rights under UK consumer law.

Nothing in these Terms limits your legal rights as a consumer.

9. Intellectual Property

All content on this website is owned by or licensed to Kin & Kulture.

This includes:

• conversation card content
• artwork
• illustrations
• branding
• logos
• product names
• graphics
• photography
• written content
• website design

These materials are protected by copyright, trade mark and other intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, sell or create derivative works from any part of our content without our prior written permission.

10. Acceptable Use

You agree not to:

• use the website for unlawful purposes;
• interfere with the operation or security of the website;
• upload malicious software or viruses;
• attempt to gain unauthorised access to our systems;
• copy or scrape content from the website;
• impersonate another person or organisation.

We reserve the right to suspend or terminate access where these Terms are breached.

 11. User Content

If you submit reviews, testimonials, photographs or other content to Kin & Kulture, you confirm that:

• the content belongs toyouor you have permission to share it;
• it does not infringe the rights of others;
• it is not unlawful, offensive or misleading.

By submitting content, you grant Kin & Kulture a non-exclusive, royalty-free licence to use, reproduce and display that content for marketing and promotional purposes unless you request otherwise.

12. Third-Party Services

Our website may contain links to third-party websites or services.

These websites operate independently of Kin & Kulture.

We are not responsible for their content, privacy practices or terms.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Subject to applicable law, Kin & Kulture shall not be liable for:

• indirect or consequential loss;
• loss of profits;
• loss of business;
• loss of data;
• interruption to business.

Our total liability arising from any purchase shall not exceed the amount paid for the relevant product.

 15. Events Beyond Our Control

We shall not be responsible for delays or failure to perform our obligations where this results from events outside our reasonable control, including:

• severe weather
• industrial disputes
• transport disruption
• supplier delays
• pandemics
• government restrictions
• internet outages
• natural disasters]

16. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on our website.

Your continued use of the website following any updates constitutes acceptance of the revised Terms.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy and Returns & Refund Policy, constitute the entire agreement between you and Kin & Kulture regarding your use of our website and the purchase of our products.

 Contact Us

If you have any questions about these Terms of Service, please contact:

Kin & Kulture

Email: hello@kinandkulture.com

Website: https://www.kinandkulture.com

Thank you for choosing Kin & Kulture. We hope our products help you create meaningful conversations, strengthen family connections and preserve the stories, values and traditions that matter most.