Last updated:Â 8 July 2026
Kin & Kulture ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, contact us or otherwise interact with us.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, you can contact us at:
Kin & Kulture
Email:Â hello@kinandkulture.com
Website:Â https://www.kinandkulture.com
Information We Collect
We collect personal information when you use our website or purchase our products.
Depending on how you interact with us, this may include:
- Your name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order history
- Payment information (processed securely by our payment providers—we do not store your card details)
- Communications you send to us
- Device information, including IP address, browser type and operating system•Website usage information collected through cookies and analytics
How We Collect Your Information
We collect information:
- when you place an order
- when you create an account (if applicable)
- when you subscribe to our newsletter
- when you contact us
- when you browse our website
- through cookies and similar technologies
How We Use Your Information
We use your information to:
- process and fulfil your orders
- arrange delivery of your purchases
- process payments
- communicate with you about your order
- respond to customer enquiries
- improve our products and services
- improve our website
- detect and prevent fraud
- comply with legal and regulatory obligations
- send marketing communications where you have chosen to receive them
We will only send marketing emails if you have given your consent or where we are otherwise permitted by law. You can unsubscribe at any time using the link in our emails.
Our Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on one or more of the following legal bases:
- Performance of a contract (to process and deliver your order)
- Compliance with legal obligations
- Legitimate interests (such as improving our website, preventing fraud and managing our business)
- Consent (for example, marketing communications and certain cookies)
Sharing Your Information
We only share your information where necessary.
This may include trusted third-party service providers such as:
- Shopify (our ecommerce platform)
- Payment providers
- Delivery and courier companies
- Email marketing providers (if you subscribe)
- Website analytics providers, such as Google Analytics
- Professional advisers where required
- Government or regulatory authorities where required by law
These organisations only process your information on our behalf and must keep it secure.
We do not sell your personal information.
International Transfers
Some of our service providers may process your information outside the United Kingdom.
Where this happens, we ensure appropriate safeguards are in place to protect your personal information, including approved contractual safeguards where required.
Cookies
Our website uses cookies and similar technologies to:
- remember your preferences
- keep your shopping basket working
- improve website performance
- understand how visitors use our website
- help us improve the customer experience
Some cookies are essential for the website to function.
Others help us analyse website traffic or personalise content.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can control cookies through your browser settings or our cookie banner.
Analytics
We may use Google Analytics or similar services to understand how visitors use our website.
These services collect information such as:
- pages visited
- time spent on pages
- device type
- browser type
- approximate location
- referral sources
This information helps us improve our website and customer experience.
You can opt out of Google Analytics by visiting:
https://tools.google.com/dlpage/gaoptout
Data Security
We take appropriate technical and organisational measures to protect your personal information against:
- unauthorised access
- loss
- misuse
- alteration
- disclosure
Although we take reasonable steps to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
How Long We Keep Your Information
We only keep personal information for as long as necessary.
This includes:
- fulfilling your orders
- complying with legal, tax and accounting requirements
- resolving disputes
- enforcing our legal rights
When information is no longer required, it will be securely deleted or anonymised.
 Your Rights
Under UK GDPR, you have the right to:
- access your personal information
- request correction of inaccurate information
- request deletion of your information
- restrict processing
- object to processing
- withdraw consent at any time where processing is based on consent
- request a copy of your information in a portable format
To exercise any of these rights, please contact us using the details above.
Children's Privacy
Our products are designed for family use but are purchased by adults.
We do not knowingly collect personal information directly from children under the age of 13 without appropriate parental involvement.
If you believe a child has provided us with personal information, please contact us so we can remove it.
 Third-Party Links
Our website may contain links to other websites.
We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal requirements.
The latest version will always be available on our website with the updated revision date.
Complaints
If you have any concerns about how we handle your personal information, please contact us first and we will do our best to resolve your concerns.
If you remain dissatisfied, you have the right to complain to the UK Information Commissioner's Office (ICO).
Website:
https://ico.org.uk/make-a-complaint/
Telephone:
Thank you for trusting Kin & Kulture.
We are committed to protecting your privacy while helping families create meaningful conversations, preserve stories and celebrate their heritage.
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