Shipping and Delivery Policy

Last updated: 15 July 2026

This policy explains how Kin & Kulture processes, dispatches and delivers physical products ordered through our website. It should be read together with our Terms and Conditions of Sale and our Returns, Cancellations and Refunds Policy.

This policy is issued by Kin & Kulture Limited trading as Kin & Kulture.

Business address: c/0 Professional Lyncage Services, Syac Building, Sheffield S3 8JD

Email: hello@kinandkulture.com | Website: https://www.kinandkulture.com

1. Order processing

Orders are normally processed within 1 to 3 business days, Monday to Friday, excluding UK public holidays. Product pages may state a longer processing or production time for personalised, made-to-order or pre-order items.

Where an item is purchased on pre-order, the estimated dispatch date will be clearly stated on the product page or at checkout. Payment is taken at the time the pre-order is placed to reserve your item. If your order contains both pre-order and in-stock items, we may dispatch them together once the pre-order item is available or send them separately, depending on the products ordered and the shipping option selected. Where split shipping is available, any additional delivery charges will be clearly displayed before you complete your purchase.

An order acknowledgement does not necessarily mean that we have accepted your order. The point at which a binding contract is formed is set out in our Terms and Conditions of Sale.

If processing or dispatch is materially delayed, we will contact you using the details provided with your order and explain the available options.

2. Where we deliver

We currently deliver to addresses across the United Kingdom, including England, Scotland, Wales and Northern Ireland.

We are unable to deliver to PO Boxes. Deliveries to the Scottish Highlands and Islands, the Isle of Man, the Channel Islands and other remote locations may take longer and may be subject to different delivery services or additional delivery charges. Where this applies, any additional costs will be made clear before you complete your purchase.

We do not currently deliver to BFPO (British Forces Post Office) addresses.

3. Delivery charges

Available delivery methods and charges will be shown before you place the order and included in the total price payable. Any free-delivery promotion will be subject to the conditions shown with the offer.

4. Delivery options and estimates

Unless a product page or checkout states otherwise, estimated transit times after dispatch are:

UK Standard Delivery: 2 to 5 business days.

UK Express Delivery, where offered: 1 to 2 business days.

Processing time and transit time are separate. Delivery dates are estimates unless we expressly agree on a guaranteed date. Nothing in this policy limits your statutory rights. Unless a different delivery period has been agreed, we will deliver without undue delay and no later than 30 calendar days after the contract is made.

5. Pre-orders

From time to time, Kin & Kulture may offer products on a pre-order basis before they become available for dispatch.

The estimated dispatch date will be displayed on the relevant product page or communicated during checkout.

Estimated dispatch dates are provided in good faith but may change due to manufacturing, printing, shipping or other circumstances outside our reasonable control.

If the dispatch date changes significantly, we will notify you using the contact details provided with your order.

If we are unable to fulfil your pre-order within a reasonable time, or decide not to supply the product, we will notify you and issue a full refund for any payment received.

Where your order includes both pre-order and in-stock items, they may be dispatched together or separately, depending on the shipping option selected and product availability.

6. Delays

Delivery may be affected by events outside our reasonable control, including severe weather, carrier disruption, industrial action, public holidays and unusually high seasonal demand. We will take reasonable steps to minimise the effect of any delay.

If we miss an agreed delivery date that was essential, or if we fail to deliver within an additional reasonable period set by you where the law requires this, you may be entitled to cancel the order and receive a refund. This may include delays affecting pre-order products, where
production or manufacturing schedules change.

7. Dispatch confirmation and tracking

When the order is dispatched, we will send a dispatch confirmation. Tracking details will be included where the delivery service provides them. Tracking information may take a short time to become active.

8. Responsibility for goods in transit

We remain responsible for the goods until they are delivered into your physical possession, or into the possession of a person you nominate to receive them. A different rule may apply only where you independently arrange a carrier that we did not offer.

If a parcel is lost or damaged while our delivery provider is responsible for it, we will deal with the carrier and provide the remedy required by law. Your rights are against Kin & Kulture as the seller, not only against the carrier.

9. Delivery instructions, safe places and neighbours

Some carriers allow delivery instructions, a nominated neighbour or a safe-place request. These options are provided by the carrier and may not be suitable for every address or product. Please check tracking promptly and contact us if the parcel is shown as delivered but cannot be located.

10. Address changes and incorrect
addresses

You are responsible for checking the delivery address before submitting the order. Contact us as soon as possible if a correction is needed. We cannot guarantee that an address can be changed after processing or dispatch has started.

Where delivery fails solely because the address supplied by you was materially incorrect or incomplete, we may charge the reasonable cost of redelivery. We will not rely on this clause where the error was caused by us or our delivery provider, and it does not remove any rights that cannot lawfully be excluded.

11. Lost or delayed parcels

If an order has not arrived by the expected date, contact us at hello@kinandkulture.com with the order number. We may ask
you to check the address, tracking information, safe places and neighbours.

We may need to investigate with the carrier, but the investigation will not be used to unreasonably delay a replacement or refund where the parcel is treated as lost, has not been delivered within the agreed or statutory period, or another legal remedy is due. This section applies after a pre-order item has been dispatched. Prior to dispatch, customers should refer to the estimated pre-order dispatch date
provided at the time of purchase.

12. Damaged, incomplete or incorrect deliveries

Please tell us promptly if an item arrives damaged, incomplete or incorrect. Contacting us within 48 hours, where reasonably possible, may help us investigate with the carrier, but this is not a deadline and does not affect your statutory rights.

Please provide the order number, a description of the issue and, where available, photographs of the item and
packaging. We will arrange the appropriate repair, replacement, refund or other remedy in accordance with our Returns, Cancellations and Refunds Policy and UK consumer law.

13. Failed delivery and parcels returned to us

If a parcel is returned because delivery was refused, the address was materially incorrect, delivery attempts failed or the parcel was not collected, we will contact you. We may offer redelivery and may charge its reasonable cost where the failure was not caused by us or the carrier. Any refund will be handled in accordance with the contract and applicable consumer law.

14. Split shipments

We may send items in more than one parcel where this is reasonable. We will not charge additional delivery fees unless you agreed to them before ordering.

15. International delivery

International delivery is not currently available. Before offering sales outside the UK, this policy and the Terms and Conditions of Sale must be updated for the relevant destination, including duties, taxes, import responsibility, delivery terms, consumer cancellation rights and product-safety requirements.

16. Contact

For delivery questions, contact Kin & Kulture at hello@kinandkulture.com and include the order number.