Last updated: 8 July 2026
At Kin & Kulture, we hope you love your purchase. If for any reason you are not completely satisfied, this policy explains your rights and how returns and refunds are handled.
Nothing in this policy affects your statutory rights under UK consumer law.
Your Right to Cancel
If you purchase from us online, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
To exercise your right to cancel, please contact us at hello@kinandkulture.com before returning your item.
You then have a further 14 days to return the goods to us.
Return Conditions
To be eligible for a return, items must:
- be unused and in a resalable condition;
- be returned in their original packaging where possible;
- include all original contents supplied with the product.
We reserve the right to reduce the refund if the item has been handled more than is necessary to establish its nature, characteristics and function.
Items That Cannot Be Returned
Unless they are faulty or not as described, we cannot accept returns for:
- personalised or customised products;
- digital products or downloadable content (if applicable);
- gift cards.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- your order number;
- photographs of the item;
- photographs of the packaging (where relevant);
- a brief description of the issue.
Where appropriate, we will offer:
- a replacement;
- a repair (where applicable);
- a full refund.
We will also reimburse any reasonable return postage costs for faulty or incorrect items.
How to Return an Item
To arrange a return, please email:
Please include:
- your name;
- order number;
- reason for the return.
We will provide instructions on how and where to return your item.
Please do not send items back without contacting us first.
Return Shipping Costs
If you are returning an item because you have changed your mind, you are responsible for the cost of returning the goods.
If the item is faulty, damaged or incorrect, Kin & Kulture will cover the reasonable cost of return postage.
We recommend using a tracked postal service, as we cannot be responsible for items lost during return transit.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may take additional time to process the refund.
Original standard delivery charges will also be refunded where required under UK consumer law.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, please return your original item (if eligible) and place a new order.
Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check your bank account.
- Contact your card provider or payment provider, as processing times may vary.
- If you still have not received your refund, please contact us at hello@kinandkulture.com.
Consumer Rights
Under the Consumer Rights Act 2015, you are entitled to receive goods that are:
- of satisfactory quality;
- fit for purpose;
- as described.
If your purchase does not meet these standards, you may be entitled to a repair, replacement or refund in accordance with your legal rights.
Contact Us
If you have any questions about this Returns & Refund Policy, please contact us:
Kin & Kulture
Email: hello@kinandkulture.com
Website: https://www.kinandkulture.com
We are committed to providing high-quality products and excellent customer service. If there is ever an issue with your order, we will do our best to resolve it quickly and fairly.